In the global trading platform arena, true competitiveness lies not in the number of countries covered, but in whether one truly understands and adapts to the actual needs of local users. Many platforms support multiple languages, but their operational strategies are all the same: reliance on wire transfers for deposits, significant time zone differences in customer service, and a one-size-fits-all approach to rules. The difference is that ACE Markets has deeply cultivated the Asia-Pacific market, fully localizing everything from payments and language to compliance and service pace, making every user feel that "this platform was designed for me."
Local payments make fund transfers more efficient.
ACE Markets has deep integration with major local payment networks in the Asia-Pacific region, supporting direct deposits of Thai Baht (THB) via PromptPay, Indonesian Rupiah (IDR) via DANA, Philippine Peso (PHP) via GCash, and Malaysian Ringgit (MYR) via FPX. Users do not need to exchange currency or fill in lengthy SWIFT codes; funds are directly connected to custodian accounts through their home country's clearing system, with an average arrival time of no more than 24 hours.
Withdrawals are also returned via the original payment method, in the original currency, to the user's local bank or e-wallet, avoiding secondary fees and exchange rate losses. The platform clearly discloses all fee structures and does not charge any deposit or withdrawal fees. This localized funding channel significantly reduces the operational threshold and time costs, making it especially suitable for users with small to medium capital who engage in frequent and flexible trading.
Native language services, zero communication barriers
ACE Markets has established regional support centers in Bangkok, Jakarta, and Manila, staffed with native-speaking customer service teams offering services in Thai, Indonesian, Tagalog, Vietnamese, and Chinese. Customer service hours cover local peak trading hours (e.g., 7:00 AM to 11:00 PM) to ensure users receive timely support during critical decision-making moments.
More importantly, customer service representatives not only speak the local language but also understand local trading habits. For example, Thai users often pay attention to the impact of holidays on overnight interest rates, while Indonesian users value market closures for religious holidays; customer service can proactively provide relevant explanations. Communication is not just about translation, but also about cultural resonance.
Compliance and adaptation, clear and predictable rules
Regulatory requirements vary significantly across countries. ACE Markets does not use a "globally uniform template," but rather dynamically adapts its products and rules based on the user's jurisdiction. Japanese users are automatically subject to FSA requirements, with a leverage limit of 1:25 and no trading of cryptocurrency CFDs; Australian users enjoy the corresponding permissions according to ASIC regulations.
All restrictions are displayed prominently at the interface level: after logging in, users only see compliant products and available leverage, avoiding situations where they only discover unavailability after an order fails. The platform also regularly pushes summaries of local regulatory updates to help users understand the context of rule changes. Compliance is not an obstacle, but a clear boundary.
A localized interface for a more natural experience.
ACE Markets' app and website support regionalized interface settings. Date formats, number separators, and currency symbols are displayed according to local conventions (e.g., Thailand uses "/" to separate dates, and Indonesia uses "." as the thousands separator). The default chart timeline also adapts to local trading sessions; for example, when Southeast Asian users open the gold chart, it defaults to focusing on the overlapping Asian and European/American sessions.
In addition, the platform proactively sends out alerts about liquidity and spread changes before local holidays (such as Songkran in Thailand and Eid al-Fitr in Indonesia) and adjusts customer service schedules accordingly. These details make users feel that the platform is truly "right beside them," rather than a distant overseas institution.
Local community, rapid response
ACE Markets regularly hosts online user meetups in Thailand, Vietnam, the Philippines, and other locations to gather genuine feedback from local traders regarding features and processes. In 2025, based on suggestions from Indonesian users, the platform added a DANA deposit option; and based on feedback from Vietnamese users, it optimized chart loading speed on mobile devices.
All feedback is tracked through a unified system, major improvements are implemented within two weeks, and progress is transparently disclosed. Localization is not just about "adaptation," but also about "co-creation"—making users a part of the product's evolution.
Conclusion: A global platform with a localized approach
ACE Markets believes that true internationalization is not about replicating the same services in different places, but about providing just the right support while respecting local rules and customs.
