In CFD trading, short-term features may attract attention, but long-term trust stems from consistent performance. Many platforms offer a good experience when markets are stable, but limit features once volatility increases; new users enjoy smooth interfaces, while experienced users become disoriented due to frequent redesigns; there are discrepancies between advertised promises and actual trading performance… These inconsistencies severely undermine user confidence. ACE Markets takes "consistency" as its core principle, ensuring that users receive a predictable, unbiased, and reliable trading experience anytime, anywhere, and in any situation.
The rules remain constant throughout the year and do not change due to market conditions.
ACE Markets' risk control parameters, leverage ratios, spread structures, and product availability will remain unchanged throughout the year, except for mandatory regulatory adjustments. The platform will not temporarily lower leverage, suspend closing positions, or increase margin requirements during periods of high volatility. During multiple extreme events in 2025, such as the non-farm payrolls report and geopolitical conflicts, all users operated under the same set of rules, and no one was treated differently.
This stability empowers users to develop long-term strategies. For example, setting a rule to automatically halt new positions after a 5% daily loss is effective in any market environment. Rules are not rubber bands, but anchors—ACE Markets safeguards the integrity of users' plans with consistency.
Unified experience across multiple devices, seamless switching
Whether using the web, iOS app, or Android client, ACE Markets provides completely consistent operating logic and data status. Trend lines drawn on a user's phone are displayed exactly as on the desktop; order drafts set on a tablet can be submitted using a mobile phone during the commute. All terminals share the same interaction framework and status engine, avoiding misoperations or information misalignment due to device differences.
Chart configurations, indicator combinations, and custom templates are all synchronized in real time. Users don't need to repeatedly set them up or adapt to different interfaces. This seamless collaboration ensures that trading rhythm is not interrupted by technology, truly realizing "trading wherever you are."
New and existing users have the same rights and are treated equally.
ACE Markets does not differentiate between new and existing users. New users will not be forced into a "tutorial mode," and experienced users will not lose functional privileges due to non-participation in activities. All tools, data, and order types are open to all users, and the platform does not create information barriers or operational restrictions through a "level system."
Furthermore, interface iterations follow the principle of "restrained updates." The core trading process has remained highly consistent since launch, with a transition period and explanatory documentation provided before any major changes. Existing users do not need to relearn, and new users can quickly get started. Equality and continuity are the best ways to respect user time.
The promises and the actual trading were perfectly aligned.
The spreads displayed on the promotional page are the actual weighted average over the past 30 days, not the theoretical optimal spread; leverage options are dynamically displayed based on the user's location, eliminating the "open first, then restrict" approach; the deposit and withdrawal time commitment (deposits within 24 hours, withdrawals within 48 hours) has a fulfillment rate of over 98%. ACE Markets adheres to the principle of "what you see is what you get," rejecting any disconnect between marketing and actual trading.
The fee structure is also transparent and consistent. The overnight interest calculation formula is publicly available, and each deduction is accompanied by a detailed breakdown; there are no hidden fees or account management fees. Users can accurately estimate costs from day one, without constantly "discovering" new rules as they use the service. Trust begins with fulfilling promises.
Standardized Customer Service Responses
Information obtained by users through online chat, email, or telephone inquiries all originates from a central knowledge base, ensuring consistency across channels. Explanations regarding execution quality, cost structures, or compliance limitations are always based on the same audited factual framework, preventing conflicting interpretations from different individuals.
Our customer service team only provides objective facts; we do not recommend products or predict market trends. When a user asks, "Why did my stop-loss order fail?", our response includes a timestamp, a market depth snapshot, and slippage attribution, rather than vague wording. Consistent communication reduces user confusion and doubt.
Conclusion: Reliability means consistency.
ACE Markets doesn't win users with surprises, but retains them with consistent, day-to-day performance. Here, there are no temporary interventions, no gaps in the experience, and no sudden rule changes. The less noticeable the platform is, the stronger the user's sense of control. We don't aim to impress you; we aim to make you feel at ease.
